Account and Billing

How do I login to my account?

Why did my meowbox subscription skip a month?

If you order between the 27th and the last day of the month, your subscription will skip the following month's box, allowing your kitty some time to enjoy their first box before their second arrives.

Is your cat trying to convince you there's no such thing as too many toys? Send us a meow and we can add on the skipped box to your account.

Why is the website rejecting my payment method?

Our apologies for the inconvenience. Here are some common reasons for declined payments:

  • The expiry date of your card has been entered incorrectly. Please ensure the expiry date is entered in the format MM/YYYY.
  • Your bank is blocking the charge. We process all payments in Canada. Some banks outside of Canada automatically block international charges to help protect you from fraud. If you are in the United States or the United Kingdom, please contact your bank to authorize the transaction and reattempt the purchase.

If you are still unable to order, please contact us and we would be happy to lend a paw.

How do I update my shipping address?

You can update your address through your account or by contacting us. Please note, address changes need to be made before the 1st of the month to apply to that month's shipment.

What can I do if my order is missing, or arrives damaged?

Our apologies. Please contact us within 30 days so we can make things right.

How do I update my account?

You can update your contact and shipping information in your meowbox account. If you're having trouble, please contact us and we would be happy to help.

When am I charged for my meowbox?

You are billed for your first meowbox once your order is placed, and we will send you a shipping confirmation with your tracking link as soon as your first box ships. Subsequent billing occurs on the 1st of every month or every other month, depending which plan you choose, and your meowboxes will ship by mid-month. We include this buffer period in between billing and shipping to accommodate any payment issues, credit card updates or address changes, and to allow our fulfillment team sufficient time to process and pack our large volume of monthly orders.

I need to take a short break, but don’t want to cancel. Can I pause my subscription?

Yes! You can skip a month or pause future renewals directly in your account at any time.

Please note that when you pause your subscription, you will still receive any meowboxes you have already been billed for.

What is the extra fee on my bank statement?

We process all meowbox payments in Canada. Due to this, some banks outside of Canada may issue a small foreign transaction fee. This fee will appear as a separate transaction on your bank statement. Please contact your financial institution for more information.

What payment methods do you accept?

At this time we accept:

  • Apple Pay
  • Visa
  • Visa Debit
  • MasterCard
  • MasterCard Debit
  • American Express
  • Discover
  • JCB
  • PayPal

How do I redeem a gift code