Shipping
How much does shipping cost? Will I be charged customs fees?
Shipping:
🇺🇸 United States: Free
🇨🇦 Canada: Free to most locations (shipping fee calculated at checkout)*
🇬🇧 United Kingdom: Flat rate of £4.49 plus 20% VAT fees per box
*Because our shipping partners apply higher rates to remote locations in Canada, shipping fees apply to some Canadian meowbox orders. Any applicable shipping fees will be calculated automatically at checkout once you have entered your delivery address.
Customs and duties:
You will not be charged customs fees if your meowbox is shipping to any address in the United States or Canada. For US and Canadian orders, what you see at checkout is what you pay!
What shipping provider do you use to ship meowboxes?
For meowboxes shipping within the United States and Canada, we ship with a variety of carriers. In the US this includes DHL, USPS and Uni Uni. In Canada our carriers include Intercom ICS, Fleet Optics and Canada Post.
For meowboxes going to the United Kingdom, we ship with a combination of DHL and Royal Mail.
Do you ship to military addresses?
meowbox ships to AE, AP, and AA addresses. Please note that tracking information for military addresses may be limited, and shipping may take longer than our usual estimate of 3-12 business days. We do not assume responsibility for these delays.
How do I update my shipping address?
You can update your address through your account or by contacting us. Please note, address changes need to be made before the 1st of the month to apply to that month's shipment.
What can I do if my order is missing, or arrives damaged?
When you sign up for meowbox, you will receive a shipping confirmation with your tracking link when your first box ships. From your second box onward, your boxes will be shipped by mid-month.
Once they have shipped, meowboxes can take between 3-12 business days to arrive, depending on where they’re going. US and UK boxes ship from Portland, OR area, and Canadian boxes ship from Vancouver, BC.
You can also track your box by logging into your account, clicking “My Subscriptions” on the top menu, and then “Track” next to the shipment.
Has it been more than 12 business days from shipment and your meowbox still hasn’t arrived?
Our apologies. Please contact us and we will get to the bottom of it.